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Returns Policy

We hope that you love your purchases made from us, however if for any reason you are not happy with your purchase or have changed your mind, we will be happy be to give you a full refund for your purchase. All items must be returned unused and within there original packaging. Any postage and packing costs are non-refundable.

In doing so you must notify us through the below form within 14 days (starting from the receipt of the order). All return postage costs are at the responsibility of the customer.

Refunds will be issued through Trust payments, back onto the original payment method used to place the order within 7 working days of the item being received back by us.

 

Damaged Items & Issues

We carefully pack all our orders to minimise the possibility of any damage but unfortunately, we cannot always ensure that our items will arrive in perfect condition.

Please accept our sincere apologies and contact us immediately if any of your items are missing or damaged, so that we can resolve this for you. Please fill out the form below or email customerservices@festiveathome.co.uk including the following:

  • Your order number
  • The product code
  • The quantity of product received damaged
  • Details of the issues you have identified with the product

Our friendly customer services team will then deal with your request on an individual basis and contact you with further questions/and or instructions if necessary.

We may request a picture of the damaged product to be sent to us and/or we may decide to arrange collection of the goods from you.

Returns will not be accepted unless previously agreed with Festive.

 

Send your returns to

Please only send your return to us if you have filled out the returns form or spoken to a member of the team.

If it has previously been agreed with a member of the team to have your postage costs refunded, the parcel must be returned only by standard delivery (unless stated otherwise). We advise you to keep the proof of postage receipt until you receive your refund if applicable.

Please make sure you include details of your Name and Order Number in your parcel. Please note without this information we will be unable to process your refund.

Festive at Home
Otters Brook
Ty Coch Way
Cwmbran
South Wales
NP44 7EZ

Items ordered online cannot be returned to our retail outlet

 

Returns Form

Please enter your full name
Please check the size of the value you provided for Full Name, the maximum size for this field is 50 characters.
Please enter your order number
Please check the size of the value you provided for Order Number, the maximum size for this field is 10 characters.
Please enter your email address
Please check the size of the value you provided for Email Address, the maximum size for this field is 50 characters.
Please enter your product item(s) you wish to return
Please check the size of the value you provided for Product item number(s) you wish to return, the maximum size for this field is 70 characters.
Please enter your reason
Please check the size of the value you provided for Reason for Return, the maximum size for this field is 4000 characters.
Please check the size of the value you provided for Message, the maximum size for this field is 500 characters.
Please confirm you are not a robot.
We have been unable to verify your identity, please confirm you are not a robot.