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Terms and Conditions


Terms of Use

Registered Name: Festive Productions Ltd Reg No. 1755658 VAT No. GB393981303 Registered in England & Wales Registered Offices: Otters Brook, Ty Coch Way, Cwmbran, NP44 7EZ

This document contains the terms of use which govern your use of our website,

We recommend you read these terms of use and the Privacy and Cookies Statement carefully before you start to use the site as by using the site you are saying you have accepted them. If you do not accept them then we would ask that you, please refrain from using our site.

This site contains material and references which are for your information only. You will not be able to purchase goods from this site.

Information About Us is a site operated by Festive Productions Limited (“we” or “us”).  We are registered in England and Wales under company number 1755658 and have our registered office at Otters Brook, Ty Coch Way, Cwmbran, NP44 7EZ. We are part of the Hedlund International group of companies.

Our Contract With You

When you place an order to purchase a product from us, we will send you an email confirming receipt of your order, with the details of your order.  The final acceptance of your order will be complete at the time we send you a dispatch confirmation email, at which point a contract will come into existence between you and us. Any products from the order, not confirmed on invoice have not been purchased and paid for.

If we cannot accept your order, we will inform you of this writing and will not charge you for the product.  This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or, because we are unable to meet the delivery deadline.

We will have made ever effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website.  What you see will depend on your device; we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise.  Your product may therefore vary slightly from those images.

All products are subject to availability, and we make every effort to display real time stock information as far as possible on our website however, we cannot always guarantee availability of items, particularly when stock is low. If we have any technical issues or anything else that is beyond our control we reserve the right to cancel, suspend or your order. In the event of this happening you will be notified by a member of the customer service team. Please note, any competition prizes are non exchangeable and hold no cash value.

We will deliver products to you as requested at the time of ordering however, we cannot be responsible for delays outside of our control.  In such circumstances, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of a substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received. Please note any competition prizes are non exchangeable and hold no cash value. 


Please see our terms and conditions for our current offers. If we think that there have been any misuse towards a promotion/code,  have technical issues or anything else that is beyond our control we reserve the right to cancel, suspend or modify any promotion/code.

*SALE - up to 50% off selected full priced lines. Excludes special prices and batteries. Stock subject to availability. Discount applied at basket level. Promotion valid from the 20/12/2022 13:00pm to 31/01/2023 23.59pm GMT. Sale is NOT valid in conjunction with any other offer or promotion.

*Thankyou 10% off offer - Online only promotion. Single use code. Apply your code at checkout. Full-priced items only. Excludes special prices.Cannot be used in conjunction with any other offer or promotion. Valid until 20/12/2022 23.59 GMT. 

*Up to 50% off Halloween at Home - Online only promotion. Selected full price lines only, discount will be applied at basket level. The promotion is valid from 21/09/2022 7.00am GMT. Offer not valid in conjunction with any other offers.

*10% off when you sign up to our newsletter - Single use code. Apply your code at checkout. Only available to new email subscribers. Existing subscribers will not receive a discount code. Full-priced items only. Excludes special prices. Cannot be used in conjunction with any other offer or promotion.

*10% off when you refer a friend - Single use code. Apply your code at checkout. Only available when you recommend a friend that has not previously shopped with us before. A code will not be triggered if they have already placed an order with us. Once your friend has placed an order with us a code will be sent to you for you to receive 10% off also via an email that your Festive at Home account is registered too. If you do not receive a code please check the 'Recommend a Friend' in your my account area. In your 'Friends Recommended' area a coupon code will show once your friends order has been placed. This code is valid for 3 months from the date the code is issued. Full-priced items only. Excludes special prices. Cannot be used in conjunction with any other offer or promotion.

Acceptable Usage Policy

You may only use our site for lawful purposes. For the purposes of determining lawful purposes, our site is hosted in the United Kingdom of Great Britain and Northern Ireland, and all pertinent laws and regulations apply.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights on our site including but not limited to the software and the material published on it. Copyright laws and treaties around the world protect those works. All such rights are reserved.

We permit you a limited license to print off or download copies of any page or pages from our site for your personal reference.

We do not permit you to print off or download copies of any page or pages from our site for commercial use unless permission has been granted in writing – please contact us via our contact us page.

Site Updates

Our aim is to keep this site updated with content, which is timely and accurate, and to do this we may change the content at any time. If the need arises, we may have to suspend access to our site for a period of time or indefinitely – we will try to keep such times to a minimum and provide updates via the website to let you know how long any downtime will be.

If you discover a section of the site which is no longer accurate, and it is something we seem to have missed please let us know via the Contact Us page and we’ll endeavour to fix this as soon as we can.

Our Liability

We try to ensure all material provided on our website is accurate, but we cannot provide you with a guarantee that it will be. All information is provided for your personal use only and if you wish to enter into a commercial relationship with ourselves, we recommend you contact our business centre team via telephone or via the Contact Us form.

Before relying on any material on this website to make a personal or commercial decision we would recommend you check with ourselves to ensure that the product will do what you need it to do. If you do not, then we cannot guarantee compatibility or suitability for the purpose you intend.

If you decide to buy products, there will be separate terms and conditions which will apply, and these will be brought to your attention at the point of sale.

Linking to Our Site

You may link to our home page and may link to any page on our site but, we would ask that you do not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.

We ask that you do not “deep link” and link directly to a picture, video file or other item of content – we ask that all links to our sites are directly to the web page the item of content is hosted on.

We would also request that you not frame our site on any other page, for whatever purposes. We do reserve the right to withdraw linking permission without notice to you and if we discover that you’ve broken any of the linking terms above, we reserve the right to make changes to our site to prevent you from linking to us.

If you wish to make any use of material on our site other than that set out above, please address your request to us via our contact us page.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over any of the content on those sites or resources, and because of that we cannot accept any responsibility for them or for any loss or damage that may arise from your use of them. Your use of those sites may also be subject to additional terms of use and, we would recommend you check with the third-party site for details.

Jurisdiction and Applicable Law

The British courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

These terms of use and any dispute or claim arising out of, or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Variation and Assignment

We may revise these terms of use from time to time. If we do, we will provide the new version on our website,, and our updated terms of use will be sent out to everyone on our Festive News mailing list.

Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site. We may assign or otherwise transfer our rights and/or obligations (or any part of them) under these terms to any third party from time to time.

Your Concerns

If you have any concerns about material that appears on our site or the accessibility of our site, please contact us.

Thank you for visiting our site.